Cancellation Policy

Bespoke London Tours Effective Date: 29 July 2025 1. Applicability By using our website, services, or making a booking, you agree to these Terms & Conditions. Guests acknowledge they are entering into an agreement governed by them. 2. Definitions Suppliers include guides, hosts, venues, ticket providers, and other service partners. They act independently and are not employees or representatives of Bespoke London Tours. Guests are individuals who book or join experiences. 3. Legal Entity Bespoke London Tours is a sole trader, EN5 4RS, London, UK. 4. Reservations All bookings must be made via bespokelondontours@outlook.com and are valid only once confirmed. Payment secures the agreed date/time but changes may occur due to availability. “On request” bookings depend on supplier confirmation. Guests accept the Cancellation Policy upon booking. 5. Cancellation Policy Cancel within 24h of booking (and >48h before tour): full refund. Cancel >7 days before: full refund. Cancel <48h before: no refund. Local time applies. If Bespoke London Tours or a supplier cancels, a full refund is given. 6. Supplier Relationship Bespoke London Tours acts only as coordinator/agent. Services are provided by independent suppliers. We are not liable for acts, errors, or negligence of suppliers. 7. Liability & Disclaimers Guests join tours at their own risk. We are not responsible for injury, illness, theft, loss, or damage. Guests are responsible for personal safety and must inform us of allergies, medical or mobility issues. We are not liable for weather, strikes, or delays beyond our control. 8. Code of Conduct Respectful behavior is required. Abuse, threats, or disruptive conduct may result in immediate removal without refund and possible reporting to authorities. 9. Amendments We may update these Terms at any time. Continued use constitutes acceptance. 10. Contact 📧 info@bespokelondontours.co.uk

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